Hims & Hers review

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Last updated: July 20, 2026

Quick Answer: Hims & Hers is a legitimate, publicly traded telehealth company that offers GLP-1 weight-loss medications (including compounded semaglutide), ED treatment, hair loss, mental health, and more. Monthly costs for GLP-1 programs start around $199/month for compounded semaglutide, though pricing varies by dose and plan. It’s a solid choice for adults who want a fast, low-friction online prescription process, but it’s not the cheapest option available, and insurance coverage is limited.

Key Takeaways

  • Hims & Hers is a real, licensed telehealth platform (NYSE: HIMS) with state-licensed providers in all 50 states.
  • Compounded semaglutide for weight loss starts at approximately $199/month; tirzepatide options are also available at higher price points.
  • The sign-up-to-prescription process typically takes 24-72 hours for most users.
  • Insurance is generally not accepted for GLP-1 weight-loss programs; HSA/FSA cards are accepted.
  • Customer reviews are mixed: high marks for convenience, lower marks for customer service and occasional fulfillment delays.
  • Hims & Hers is best for adults who want a one-stop telehealth shop with a slick app experience.
  • It is not ideal for people who need in-person care, want brand-name Wegovy or Ozempic, or are on a very tight budget.
  • Compounded semaglutide availability is subject to FDA regulatory changes, confirm current status before signing up.
Key Takeaways

What Is Hims & Hers and How Does It Work?

Hims & Hers is a consumer telehealth company founded in 2017 and publicly listed on the NYSE. It connects patients with licensed medical providers online for consultations, prescriptions, and medication delivery, all without a traditional in-person clinic visit.

Here’s how the process works:

  1. Complete an online intake form covering your health history, current medications, and weight-loss goals.
  2. A licensed provider reviews your intake (asynchronously in most cases, or via live video if required by your state).
  3. If approved, a prescription is issued and your medication ships directly to your door in discreet packaging.
  4. Ongoing check-ins are available through the app, and dose adjustments can be requested as you progress.

Hims & Hers operates across a wide range of health categories: weight loss, erectile dysfunction, hair loss, skincare, mental health, and birth control. For the purposes of this Hims & Hers review, the focus is on the GLP-1 weight-loss program, which has become one of the platform’s fastest-growing offerings.

What Conditions Does Hims & Hers Treat?

Hims & Hers covers a broader range of conditions than most single-focus telehealth competitors. The platform treats:

  • Weight management (GLP-1 medications including compounded semaglutide and tirzepatide)
  • Erectile dysfunction (sildenafil, tadalafil, and combination formulas)
  • Hair loss (finasteride, minoxidil, topical combinations)
  • Mental health (anxiety, depression, medication and therapy)
  • Skincare (acne, anti-aging, hyperpigmentation)
  • Birth control and women’s sexual health
  • Cold sores, UTIs, and other common conditions

For weight loss specifically, Hims & Hers prescribes compounded semaglutide (a GLP-1 receptor agonist chemically equivalent to the active ingredient in Ozempic and Wegovy) and, in some cases, compounded tirzepatide. If you want to understand how real patients are experiencing tirzepatide, see our tirzepatide reviews by patients for unfiltered accounts.

Hims & Hers Cost and Pricing Plans

GLP-1 weight-loss medications through Hims & Hers start at approximately $199/month for compounded semaglutide, though the exact price depends on your dose tier and whether you’re on a monthly or quarterly plan. Tirzepatide programs are priced higher.

Here is a general pricing overview based on publicly available information as of mid-2026:

Medication Estimated Monthly Cost Notes
Compounded Semaglutide (starter dose) ~$199/month Price may increase with dose escalation
Compounded Semaglutide (higher dose) ~$299,$349/month Varies by provider and supply
Compounded Tirzepatide ~$349,$499/month Subject to availability
ED Medications (sildenafil/tadalafil) ~$20,$90/month Widely available, lower cost
Hair Loss (finasteride) ~$22,$35/month One of the more affordable offerings

Important caveats:

  • Prices are subject to change. Always verify current pricing directly on hims.com or forhers.com before purchasing.
  • Quarterly prepay plans sometimes offer a modest discount versus month-to-month.
  • A one-time provider consultation fee may apply in some states.

For a detailed breakdown of what GLP-1 programs cost across multiple providers, our GLP-1 without insurance guide compares out-of-pocket costs across the major telehealth platforms.

Is Hims & Hers Legit and Safe?

Yes, Hims & Hers is a legitimate company. It is publicly traded (NYSE: HIMS), regulated under state telehealth laws, and works with licensed physicians and nurse practitioners in all 50 U.S. states. Prescriptions are issued by real, licensed providers, not automated systems.

Key legitimacy markers:

  • Licensed providers: All prescribers are state-licensed and credentialed.
  • Pharmacy partners: Medications are dispensed by licensed compounding pharmacies that are registered with the FDA.
  • BBB status: Hims & Hers has an active Better Business Bureau profile. [VERIFY: current BBB rating as of July 2026.]
  • Trustpilot: Reviews are mixed but the volume of verified reviews is substantial, which is itself a sign of a real operating business.
  • FDA compliance: Compounded semaglutide availability is tied to FDA shortage status. As of mid-2026, the regulatory landscape for compounded GLP-1s has been evolving, check our FDA rules on compounded semaglutide 2026 update for the latest.

Safety note: Compounded medications are not FDA-approved in the same way brand-name drugs are. They are legal under specific shortage provisions, but the FDA does not evaluate compounded drugs for safety and efficacy the same way. This is true of all compounded GLP-1 telehealth providers, not just Hims & Hers.

Is Hims & Hers Legit and Safe?

Hims & Hers Prescription Process: How Long Does It Take?

Most users receive a prescription decision within 24 to 72 hours of completing their intake form. The process is largely asynchronous, you fill out a detailed health questionnaire, and a provider reviews it on their schedule.

Step-by-step timeline:

  1. Day 1: Complete online intake (10-15 minutes).
  2. Day 1-3: Provider reviews your intake and approves or declines.
  3. Day 3-7: Prescription sent to pharmacy; shipping initiated.
  4. Day 7-14: Medication arrives (standard shipping; expedited available in some cases).

Some states require a synchronous video visit before a controlled substance or injectable medication can be prescribed. If your state requires this, expect a slight delay to schedule the call.

Common mistake: Many users assume same-day approval. While it can happen, plan for a full week from sign-up to first injection to avoid frustration.

Hims & Hers Customer Reviews and Ratings

Customer sentiment on Hims & Hers is genuinely mixed, which is worth understanding before you commit.

What users praise:

  • Fast, convenient sign-up process
  • Discreet packaging and delivery
  • Responsive app interface for messaging providers
  • Broad range of conditions treated in one platform

What users complain about:

  • Customer service response times (a recurring theme in negative reviews)
  • Occasional shipping delays or fulfillment issues
  • Difficulty canceling subscriptions
  • Price increases when dose escalates

On Trustpilot, Hims & Hers carries a rating in the 3-4 star range across thousands of reviews [VERIFY: current Trustpilot score as of July 2026]. The volume of reviews is high enough that the pattern is meaningful: convenience is the top strength, and post-purchase support is the top weakness.

Edge case: Several reviewers note that if your prescription is denied, getting a refund can take longer than expected. Read the refund policy section below before entering payment information.

Does Hims & Hers Work With Insurance?

Hims & Hers does not accept traditional health insurance for its GLP-1 weight-loss programs. This is standard across most telehealth GLP-1 providers because compounded medications are not covered by insurance the way brand-name drugs are.

What is accepted:

  • HSA (Health Savings Account) cards
  • FSA (Flexible Spending Account) cards
  • Major credit and debit cards

What is not accepted:

  • Medicare or Medicaid
  • Commercial insurance for GLP-1 weight-loss programs
  • GoodRx or similar discount cards (compounded medications are not eligible)

If insurance coverage for brand-name Wegovy or Ozempic is your priority, Hims & Hers is not the right platform. You would need to work through your primary care physician or an endocrinologist who can submit prior authorization to your insurer.

Hims & Hers vs. Roman vs. Keeps: How Do They Compare?

Hims & Hers, Roman (Ro), and Keeps are the three most-recognized consumer telehealth brands in the men’s health space, though all three have expanded their offerings. Here’s a direct comparison:

Feature Hims & Hers Ro Body Keeps
GLP-1 Weight Loss Yes (compounded sema/tirz) Yes (compounded sema) No
ED Treatment Yes Yes No
Hair Loss Yes Limited Yes (primary focus)
Women’s Health Yes (Hers brand) Yes No
GLP-1 Starting Price ~$199/month ~$145,$199/month N/A
Insurance Accepted No (HSA/FSA ok) No (HSA/FSA ok) No
App Experience Strong Strong Moderate

Choose Hims & Hers if you want a single platform covering multiple health needs (weight loss plus ED or hair loss, for example).

Choose Ro Body if GLP-1 weight loss is your only goal and you want to comparison-shop on price alone, see our Ro Body review for a full breakdown.

Choose Keeps if hair loss is your primary concern and weight loss is not on your agenda.

For a direct head-to-head, our Hims vs. Henry Meds comparison breaks down which platform wins on price, support, and GLP-1 access.

Hims & Hers vs. Roman vs. Keeps: How Do They Compare?

Hims & Hers Side Effects and Risks

The side effects associated with Hims & Hers GLP-1 medications are the same as those for semaglutide and tirzepatide generally, because the active ingredients are the same.

Common side effects (reported by a significant minority of users):

  • Nausea (most common, especially at dose escalation)
  • Vomiting
  • Diarrhea or constipation
  • Fatigue
  • Injection site reactions

Serious but rare risks (per FDA labeling for semaglutide-class drugs):

  • Pancreatitis
  • Gallbladder disease
  • Thyroid C-cell tumors (seen in animal studies; human risk not established)
  • Hypoglycemia (particularly if combined with other diabetes medications)

These risks apply to compounded semaglutide and tirzepatide from any telehealth provider, not just Hims & Hers. The platform’s providers are supposed to screen for contraindications during the intake process, but the asynchronous nature of the consultation means you should be thorough and honest in your health history.

For a broader look at how compounded semaglutide compares to the brand-name version on safety and cost, see our compounded vs. brand semaglutide guide.

Who Should Not Use Hims & Hers?

Hims & Hers is not the right fit for everyone. Avoid this platform if:

  • You have a personal or family history of medullary thyroid carcinoma or MEN2 syndrome (contraindication for GLP-1 drugs).
  • You are pregnant or planning to become pregnant.
  • You need brand-name Wegovy or Ozempic specifically (Hims & Hers offers compounded versions only).
  • You require in-person monitoring or have complex comorbidities that need specialist oversight.
  • You are primarily motivated by insurance coverage, Hims & Hers won’t help you navigate that.
  • You want the lowest possible price without added features, smaller, more focused providers like Henry Meds may undercut on cost.

Hims & Hers Free Trial, Discounts, and Promo Codes

Hims & Hers does not offer a traditional free trial for prescription medications. However, the platform occasionally runs introductory pricing for new subscribers, and discount codes appear through affiliate partners and email sign-up offers.

Legitimate ways to save:

  • Sign up for the email list before purchasing, first-order discounts are sometimes offered.
  • Check for quarterly prepay discounts, which can reduce the effective monthly cost.
  • Use an HSA or FSA card (pre-tax dollars effectively reduce your out-of-pocket cost by your marginal tax rate).
  • Watch for seasonal promotions (New Year, summer, these are common in the telehealth space).

What to avoid: Third-party sites advertising “80% off Hims & Hers” codes are almost always outdated or fraudulent. Stick to codes found directly on the Hims & Hers website or through verified partners.

Hims & Hers Shipping and Delivery Time

Standard delivery takes 5 to 10 business days after your prescription is processed. Expedited shipping is available in some cases for an additional fee.

  • First order: Allow 7-14 days from sign-up to delivery (includes provider review time).
  • Refill orders: Typically ship 3-5 days before your supply runs out if you’re on auto-refill.
  • Packaging: Discreet, unmarked outer packaging, the sender name on the label does not identify the contents.

Shipping delays are one of the more common complaints in user reviews, particularly around high-demand periods or when a specific dose tier is in short supply. If continuity of medication is critical for you, order your refill early rather than waiting until you run out.

Hims & Hers Refund Policy

Hims & Hers has a limited refund policy for prescription medications. Because compounded medications are custom-prepared, they generally cannot be returned or refunded once dispensed.

What you can typically get refunded:

  • Consultation fees, if a prescription was not issued
  • Shipping fees in cases of significant delivery failure
  • Charges for orders that were never shipped

What is typically non-refundable:

  • Dispensed medications (regardless of whether you used them)
  • Subscription charges after the billing cycle has processed

Practical advice: Cancel your subscription before the next billing date if you decide to stop. Several user complaints center on being charged for a renewal after deciding to pause. The cancellation process is done through the app or by contacting customer support, document the date and method of cancellation.

Hims & Hers Not Working: What to Do

If you’re not seeing results after 8-12 weeks on a GLP-1 program, there are a few structured steps to take before giving up or switching providers.

  1. Message your provider through the app and describe your lack of progress. Dose escalation may be appropriate.
  2. Review adherence, GLP-1s require consistent weekly injections and work best alongside dietary changes.
  3. Check for medication quality concerns, if you suspect a compounded medication issue, report it to your provider and to the FDA’s MedWatch program.
  4. Consider switching medications, if semaglutide isn’t producing results, tirzepatide (which targets both GLP-1 and GIP receptors) may be more effective for some users. See our compounded semaglutide patient reviews for real-world outcome data.
  5. Evaluate whether the platform is the right fit, if you need more hands-on support, a higher-touch provider like MEDVi may be worth comparing.

Frequently Asked Questions

Is Hims & Hers FDA-approved? Hims & Hers is a telehealth platform, not a drug manufacturer. The medications it prescribes include compounded semaglutide and tirzepatide, which are not FDA-approved in the same way brand-name drugs are. They are legally dispensed under FDA shortage provisions. Brand-name drugs prescribed through the platform (like generic sildenafil) are FDA-approved.

Can I use Hims & Hers for Ozempic or Wegovy specifically? No. Hims & Hers prescribes compounded semaglutide, not the brand-name Ozempic or Wegovy. Compounded semaglutide contains the same active ingredient but is not manufactured by Novo Nordisk and is not FDA-approved as a finished drug product.

How do I cancel my Hims & Hers subscription? You can cancel through the Hims & Hers app under account settings, or by contacting customer support directly. Cancel before your next billing date to avoid being charged for the next cycle. Keep a record of your cancellation confirmation.

Does Hims & Hers require a video call? Most consultations are asynchronous (text-based intake form reviewed by a provider). Some states require a synchronous video visit for certain medications. You’ll be notified during sign-up if a video call is required in your state.

Is compounded semaglutide from Hims & Hers the same as Ozempic? The active ingredient (semaglutide) is the same, but compounded versions are not manufactured under the same conditions as brand-name Ozempic. Compounded pharmacies are regulated by state boards of pharmacy and must meet USP standards, but they are not subject to the same FDA manufacturing oversight as brand-name drugs.

What happens if I’m denied a prescription? If a provider determines you are not a candidate, Hims & Hers typically refunds the consultation fee. You will not be charged for medication you never received.

How does Hims & Hers compare to Henry Meds for GLP-1s? Henry Meds is often cited as a lower-cost alternative for compounded semaglutide. For a direct comparison on pricing, support, and access, see our Hims vs. Henry Meds comparison.

Can I use my HSA or FSA for Hims & Hers? Yes. Hims & Hers accepts HSA and FSA cards for eligible medical expenses, including prescription medications. Non-prescription wellness products may not qualify, check with your plan administrator.

Conclusion

Hims & Hers is a legitimate, well-established telehealth platform that makes GLP-1 weight-loss medications genuinely accessible without an in-person clinic visit. For adults who want a fast, convenient path to compounded semaglutide or tirzepatide, it delivers on the basics: licensed providers, discreet shipping, and a functional app. The trade-offs are real: pricing is not the lowest in the market, customer service has consistent complaints, and insurance won’t cover your costs.

If you’re ready to move forward: Compare Hims & Hers pricing directly against two or three competitors before entering your payment information. Our Hims weight loss review and Hims semaglutide review go deeper on the GLP-1 program specifically. If cost is your primary concern, the GLP-1 without insurance guide shows you the full range of out-of-pocket options in 2026.

References

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